Ordering
Can I order a pie for same-day delivery?
All order requires a minimum lead time of 3 days. For urgent orders/same day, please contact us at 9772 5629 or email us at pies@windowsillpies.sg
Do note that flavours will be subjected to availability.
Do you provide candles and a cake knife?
We do provide candles only upon request.
Can I cancel my order?
Once order is confirmed, we regret to inform you that orders can’t be cancelled.
Collections & Delivery
Can I self collect my pie?
Yes, you can. You may pickup your orders from this location during our operating hours.
Great World City, #B1-K114, Singapore 237994
Collection time between 11.30am - 8pm daily
Avoid 3pm-4pm as staff will be out for dinner break.
What are your delivery charges like?
Islandwide delivery at $20.
Timeslots: 9am - 1pm and 2pm - 6pm.
For deliveries before 9am, there will be an additional $10 charge.
Orders above $150 will be free.
We are not liable for deliveries. Kindly self collect as much as possible.
What happens if I’m not around during delivery?
Please ensure that you are contactable and have arranged for someone to receive the pies.
Failure to do so, item would be brought back to our store.
You may choose to opt for self collection or a re-delivery at $20.
Do you include any physical receipt/invoice with my order?
No, we don’t. If you require to have any, please do email us at pies@windowsillpies.sg for us to send you a soft copy.
Care guide
Nutrient Guidance
Our pies may contain eggs, nuts, dairy and beef gelatin.
We are not halal certified but we strictly do not use any pork, lard or alcohol in our products. Gelatin used, if any, is halal certified.
Storage Recommendation
For the best quality and freshness, our pies should not be left at room temperature for more than 2 hours. We recommend keeping them refrigerated and consuming them within 3 days.
Reheating Instructions
Our pies are best enjoyed chilled or at room temperature.
For Classic Pecan pie, you can also warm it gently in the oven if you prefer it served warm.